Terms of service

Cofocus

Cofocus pairs you with another member for a video coworking session: you book a time, we find you a partner, and you each work on your own thing with your cameras on. Matching depends on who else books the same time, so we can't promise you a partner for every session.

We add, change and sometimes remove features, to improve Cofocus, to keep it secure, or because the law requires it. If a change takes away something you have paid for, we tell you before it happens, and you can end your plan and get back the unused part of what you paid.

Your account

• You must be 17 or older to use Cofocus. If the law where you live sets a higher age for using a service like this without a parent's permission, you must be that age.
• An account is for one person. Keep your details accurate and don't pretend to be someone else.
• Keep your email account and any password secure. You are responsible for what is done on your Cofocus account with your permission, or because you didn't keep your sign-in safe.

Sessions

When you book a session, you agree to:

• keep your camera on, with your face in view, for the whole session;
• arrive on time, and cancel ahead if you can't make it, so your partner can be matched with someone else;
• never record, photograph, screenshot or stream your partner or the session, or share anything from it.

The session guidelines in Cofocus describe the format, and they are part of these terms.

When you miss a session

If you haven't joined a session 10 minutes after it started, your booking is frozen, and you can't book new sessions until you unfreeze it, which you can do yourself in Cofocus. We email you when this happens. While it is frozen, your sessions starting in the next five hours are cancelled, so that your partners have time to find someone else and sessions you might miss don't lower your reliability. If it is still frozen 12 hours later, all your upcoming sessions are cancelled.

Emails about your sessions

We email you before each session you book, at the times you choose in Cofocus, and you can change those times or turn these emails off. If you haven't joined a matched session 30 seconds after it started and your partner has, we may email you to say they are waiting. That email is part of the service and can't be turned off.

Reliability

Your reliability goes down when, in a session your partner attends, you don't join, join late or leave well before the end, and when you cancel a matched session in the last minute before it starts. We use it to match you with people who attend about as reliably as you do. How many sessions you can have booked at once depends on your plan and on how often you attend; Cofocus tells you the limit if a booking would go over it.

How you treat people

These rules apply everywhere on Cofocus: in sessions, messages, profiles and the community.

• Don't harass, threaten, insult or intimidate anyone, or attack people for who they are.
• Don't show or share nudity or sexual content, and don't make sexual approaches to other members.
• Don't use Cofocus to seek out, groom or harm minors. We report sexual content involving a minor to the authorities.
• Don't spam, advertise or promote other products and services.
• Don't post anything illegal, or anything you don't have the right to share.
• Don't collect other members' personal information, or share someone's private information without their permission.
• Don't interfere with Cofocus: no hacking, no bots or scraping, no getting round limits or bans, and no new account after we have closed yours.

The community guidelines in Cofocus apply too.

How we enforce these rules

Some of it is automatic. A word filter refuses messages, session chat, profile text and posts that contain certain words, such as sexual terms and the names of other coworking services. Community posts and comments are checked by an automated moderation service, and a post it flags is removed at once and reviewed by a person on our team. New accounts on networks often used for abuse can be held until a person reviews them.

Report anyone who breaks these rules from the session, their profile or their post. A person on our team reviews every report. When rules are broken, we may remove content, limit what an account can do, or suspend or close it, depending on how serious the breach is and whether it has happened before.

When we remove something of yours or restrict your account, we tell you what we did and why, and whether it was decided automatically or by a person on our team. If you think we got it wrong, write to support@cofocus.one and a person will look at it again. You can also take the decision to court. Anyone, member or not, can report illegal content on Cofocus to the same address, which is also our point of contact for members and authorities under the EU Digital Services Act. You can write to it in English or Estonian.

What you post

What you write and upload stays yours. You let us store it, show it to the people it's meant for, and resize or convert it where Cofocus needs to, anywhere in the world and without payment, for as long as it is on Cofocus. That permission ends when you delete the content or your account, except for the copies our privacy policy says we keep.

If you send us ideas or feedback, we may use them without owing you anything.

Plans and payment

Cofocus has a free plan with a weekly number of sessions. Paid plans are billed monthly or yearly, or bought once as lifetime access. Prices are shown before you pay, in the currency you are charged in. Stripe takes the payment.

Renewal

A monthly or yearly plan renews at the end of each period, and we charge your payment method then, until you cancel. If we change the price, we tell you at least 30 days before the new price first applies to your renewal, so you can cancel first.

Cancelling

You can cancel at any time in Settings › Billing. Your plan stays active until the end of the period you have paid for, and doesn't renew. When it ends, your account goes back to the free plan: your next three sessions that start after that date stay booked, later ones are cancelled, and repeating sessions stop booking new times.

Refunds

If you change your mind, write to support@cofocus.one within 14 days of starting a plan or buying lifetime access, and we refund it in full, wherever you live, within 14 days of your message, the same way you paid. This includes the right of withdrawal that the law gives consumers in the EU and the UK. Renewals are not refunded, but you can cancel before the next one. If you are charged twice for the same plan, we refund the second charge.

Any clear message works. If you want wording, you can use this: "To ElysiumOne OÜ, Telliskivi tn 60a/5, 10412 Tallinn, Estonia, support@cofocus.one. I withdraw from my contract for the following service: [plan]. Bought on: [date]. Name: [your name]. Email on the account: [email]. Date: [today's date]."

Failed payments

If a renewal payment fails, your account has the free plan's limits until the payment goes through. Stripe tries again over the following days; if it never succeeds, the plan ends as if you had cancelled it.

Lifetime access

Lifetime access gives you the plan it names for as long as we run Cofocus, with no further charges. It is for you alone and can't be transferred. If you buy it while on a monthly or yearly plan, that plan ends when lifetime access starts, and we refund the part of it you haven't used.

Ending your account

You can delete your account at any time in Settings › Account. Deleting it ends any plan on it, lifetime access included, and time left on the plan is not refunded, so if you want a refund under these terms, ask for it first. Our privacy policy explains what is deleted and what is kept.

We may suspend or close your account for a serious or repeated breach of these terms, if the law requires it, or to protect other members; for a lesser breach we warn you first. If we close your account when you haven't broken these terms, we refund the unused part of any period you have paid for. If we ever stop running Cofocus, we will tell you at least 30 days before, and refund the unused part of any monthly or yearly plan.

Other services

Some features use other companies' services, such as Google Calendar and the radio stations in Music. Their own terms apply to them, and we are not responsible for them.

Our responsibility

We work to keep Cofocus running well, but we can't promise that it will always be available or free of errors, or that a partner will turn up. This doesn't affect your rights as a consumer when Cofocus doesn't work as these terms describe.

Members are responsible for what they say and do. We don't check who people are before they join, so take care with what you share about yourself.

We are not responsible for indirect losses, such as lost profits or lost opportunities. Our total responsibility to you is limited to what you paid us in the 12 months before your claim, or 100 euros if that is more.

None of these limits applies to harm we cause on purpose or through gross negligence, to death or injury caused by our negligence, to fraud, or to anything else the law doesn't allow to be limited.

Law and disputes

These terms are governed by the law of Estonia, and disputes go to the courts of Estonia. If you are a consumer, you keep the protection of the law where you live and can take a claim to your own courts. Before going to court, please write to us; most problems can be solved by email. If we can't solve one together, a consumer can also turn to the Estonian Consumer Disputes Committee (ttja.ee).

Changes to these terms

When we change these terms, we post the new version here with a new date. If a change matters to you, we tell you by email or in Cofocus at least 30 days before it takes effect. If a change is to your disadvantage, you can end your plan before it takes effect, and we refund the unused part of what you paid.

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